Privacy Policy

This Privacy Policy explains how Shift Elevate collects, uses, shares, and protects personal information in connection with our healthcare workforce scheduling platform.

This policy applies to customer administrators, staff users, and other individuals whose information is submitted through the platform.

We collect information that is needed to provide and secure the service, including:

• Account data (name, work email, role, login credentials).
• Operational data (facility details, schedule assignments, staffing preferences).
• Contact data (phone number and email for transactional notices).
• Technical data (IP address, browser/device metadata, audit logs).

We use personal information to operate and improve the service, including account management, scheduling workflows, notifications, security monitoring, customer support, and legal compliance.

We do not use customer personal data for unrelated advertising or sell personal data to third parties.

We may share information with:

• Service providers supporting hosting, messaging, payment processing, and support operations.
• Customer-authorized users within the same customer account context.
• Regulators, courts, or law enforcement where required by law.

All sharing is limited to what is necessary for the stated purpose.

When an authorized representative submits an order form, Shift Elevate records clickwrap acceptance details (including timestamp, submitted legal entity name, and related technical log details) to support contractual evidence and operational review.

These records are retained in accordance with our internal retention and legal hold obligations.

We apply reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only as long as needed for service delivery, customer support, and legal or regulatory obligations.

Depending on applicable law, individuals may request access, correction, deletion, or export of personal information. Customer administrators can also manage user records directly within Shift Elevate.

To submit a privacy request, contact support@shift-elevate.com.

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the "Last updated" date on this page and, where appropriate, by providing additional notice.