Privacy Policy

We collect information you provide directly and through app usage, including:

• Phone numbers (when you opt in to SMS notifications)
• Names and contact details
• Facility and role details (for staffing and scheduling)
• Availability preferences and shift assignments
• Facility and staff chat messages (message text exchanged in in-app facility threads between staff)
• Profile photos associated with your staff record, and photos or other files (such as images or PDFs) attached to messages
• Push-notification device tokens (device addresses used to deliver mobile push notifications)
• Server-side diagnostics and telemetry when configured (Microsoft Application Insights), such as request metadata, status codes, exception information, and correlation identifiers used to operate and troubleshoot the service

We use your information solely for operational and transactional purposes. We do not use your data for marketing. Our uses include:

• Shift reminders (SMS and/or push, based on your preferences and device registration)
• Open shift alerts
• Approval and scheduling notifications
• Urgent facility updates
• Facility and staff messaging (including optional message attachments)
• Delivering mobile push notifications using stored device tokens
• Operating, securing, and troubleshooting the service using server-side diagnostics

Your phone number and message content are processed securely. We do not sell or share your data with third parties for their marketing. Data may be shared only with service providers necessary for message delivery.

Facility local quiet hours apply to SMS delivery only. During quiet hours, eligible SMS reminders and similar SMS notices may be suppressed; mobile push notifications are not held back by quiet hours.

We do not share your information with third parties for marketing. We share data only when necessary—for example, with service providers who help deliver SMS messages, host the application, or provide server-side diagnostics (such as Microsoft Application Insights when configured), or when required by law.

We use encryption, access controls, and other industry-standard measures to protect your data. We retain information only as long as needed for the purposes described in this policy.

You can delete your account and personal data. Instructions are published at /delete-account, including in-app deletion (Account → Delete account) and email requests to support@shift-elevate.com.

When self-serve deletion succeeds, we:

• Anonymize your linked staff record (personal fields such as name, email, phone, address, photo, and notes are cleared or replaced with non-identifying placeholders; the record is marked inactive and notification preferences are turned off)
• Remove your push-notification device tokens
• Reopen your future scheduled shifts so your facility can reassign them
• Delete your sign-in identity so you can no longer log in with that account

Data that may be retained for facility operations and schedule integrity includes:

• Past shift assignments and related schedule history linked to the anonymized staff record
• Message content you previously sent in facility threads (author login links are removed; the message bodies themselves may remain)

You have the right to:

• Access your personal data
• Request deletion of your data (see Account deletion)
• Opt out of SMS at any time (reply STOP to any message or log in and adjust preferences in the app)

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact us at support@shift-elevate.com or our Help & Support page.